AtmosFX does not guarantee the cancellation or modification of completed orders.
Digital Downloads - AtmosFX support can refund a digital download purchase only if download attempts are not accessed. Once accessed, the order is considered fulfilled and cannot be refunded, due to the nature of digital content.
Gear and merchandise - AtmosFX cannot cancel or modify completed orders for physical products in most cases. After an order is processed for shipping by our warehouse we no longer have any access to change or cancel an order.
Physical products sold by AtmosFX are protected by a 30-day warranty. To make a warranty claim, contact the support team with your order information. Click here for more information.
Returns and Refunds
AtmosFX can accept domestic returns for unopened, unused physical products within 15 days of your delivery date. Customers must provide their own return shipping and shipping costs are not refunded. Click here for more information.