• Do you ship the AtmosFX Holiday Digital Decorating Kit outside the United States?
  • I live outside of the United States. How long will shipping take?
  • Do you ship outside of the United States?
  • I live outside of the United States. Will AtmosFX products work on my DVD player?



  • I have an event and/or charity I would like to present to AtmosFX. Who can I contact?
  • Do your products ever go on sale?
  • I live outside the United States but want to buy your stuff. What are my options?
  • What is your process for refunding and replacing products I purchased off of Amazon?
  • How long does it take to process refunds?
  • After I make a purchase, what business name will show up on my credit card statement?
  • What number can I call for customer support?
  • What are your Customer Terms of Service?
  • My DVD is cracked or scratched. Can I get a replacement?
  • My digital decoration appears to be malfunctioning. What do I do?
  • Does AtmosFX sell or recommend a DVD player?
  • Are you available for custom work? How much does it cost?
  • I pre-ordered one of your products. When will I receive it?
  • What is your refund/replacement policy?


  • What shipping options do you offer?
  • How can I cancel my order?
  • My digital decoration was damaged during shipping. What do I do?
  • I received my tracking number, but it has no information.
  • How long does shipping take?
  • I just placed an order. When will you ship my item(s)?
  • Where is my tracking number?


Have you checked out the questions on our support page? If so and you’re still stuck, send us a message and we’ll try to help you out. To help us help you, please be as specific as possible.

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Digital Download Quick Reference Guide

Digital Download Quick Reference Guide