Support

Digital Downloads

  • How do I play digital download files through a USB/Flash drive or SD Card?
  • My download is taking a long time. What can I do?
  • I have a white or green flash between scenes. How do I fix that?
  • Why are some digital downloads 720p and others 1080p? Aren’t they supposed to be HD?
  • How do I play digital download files through a DVD player?
  • How do I play digital download files through a computer or laptop?
  • Are there Operating System (OS) requirements?
  • Do you have digital downloads available?
  • Why are digital downloads more expensive than the DVD?
  • What are the "buffer" files included in my digital download?
  • Where are my video files?
  • How do I unzip or extract the files after I download the link?
  • Can I play my digital downloads through an iPhone or iPad?
  • Can I play my digital downloads through a USB/flash drive or SD card?
  • How do I play multiple files through my computer/laptop on a constant loop?
  • Help! My downloaded file won't open or unzip.
  • Help! My link expired before I could finish downloading my files.
  • Can a digital download be burnt to a DVD?
  • Do the digital downloads include everything on the DVD?
  • Can I get a refund on digital downloads?
  • Are the digital downloads High Definition (HD) or Standard Definition (SD)?
  • How many times can I download from the digital download link?
  • How long do I have to download my files before the link expires?
  • What should I do if I have a technical problem downloading my file?

CONTACT US

Have you checked out the questions on our support page? If so and you’re still stuck, send us a message and we’ll try to help you out. To help us help you, please be as specific as possible.

  • Should be Empty:
Digital Download Quick Reference Guide

Digital Download Quick Reference Guide