What are your Customer Terms of Service?

June 10, 2015 | Posted in

Our goal is to provide you with an excellent product and excellent service. We ask that all service requests be sent to AtmosFX customer service is available Monday through Friday, from 9am to 5pm Pacific Time. Any messages sent outside those hours will be answered the next business day.

Returns/Refunds: AtmosFX has a no return and no refund policy on all products. This includes projection material, DVDs, and digital downloads. 

Cancellations: All orders are processed overnight, providing the fastest shipping times possible. We ask that you carefully check your order because cancellations are not guaranteed. If you need to cancel your order, please email customer service at We can only cancel orders Monday through Friday, from 9 am to 5 pm Pacific Time, on the day they are placed.

AtmosFX Digital Decorations Malfunction: In the case that a digital decoration has an internal malfunction due to a programming error, we will be happy to help resolve the issue. Please email customer support at We will ask that you send the faulty product to our corporate office for testing and possible free replacement. When doing so, you will be asked to include your return address, a copy of your receipt, and an explanation of what occurred when playing so we can verify the malfunction. 

Malfunctions caused by physical damage to the DVD, such as scratches or cracks, cannot be returned for refund or replacement.

Shipping Damage: Our products ship from a third party warehouse, which means we are not the shipper. Shipping damage claims can only be filed by the shipper or recipient. For AtmosFX products that have incurred damage while on delivery, please contact the carrier that you selected at checkout. You can file a claim with them directly.

Duplication: AtmosFX digital decorations products are both copyrighted and copy protected. AtmosFX does not condone the copying or duplication of our products for either personal or for-sale use. For any questions, please email

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