Policies

AtmosFX Policies

Products and Orders

  • Refund Policy: AtmosFX has a no return and no refund policy on all products. This includes projection material, DVDs, and digital downloads.

  • Order Cancellations: All orders are processed overnight, providing the fastest shipping times possible. We ask that you carefully check your order because cancellations are not guaranteed. If you need to cancel your order, please email customer service at support@atmosfx.com. We can only cancel orders Monday through Friday, from 9am to 5pm Pacific Time, on the day the order is placed.

  • Digital Decoration Malfunctions:In the case that a digital decoration has an internal malfunction due to a programming error, we will be happy to help resolve the issue. Please email customer support at support@atmosfx.com. We will ask that you send the faulty product to our corporate office for testing and possible free replacement. When doing so, you will be asked to include your return address, a copy of your receipt, and an explanation of what occurred when playing so we can verify the malfunction. 

    Malfunctions caused by physical damage to the DVD, such as scratches or cracks, cannot be returned for refund or replacement.

  • Shipping Damage: Our products ship from a third party warehouse, which means we are not the shipper. Shipping damage claims can only be filed by the shipper or recipient. For AtmosFX products that have incurred damage while on delivery, please contact the carrier that you selected at checkout. You can file a claim with them directly.

  • Duplication of AtmosFX Products: AtmosFX digital decorations products are both copyrighted and copy protected. AtmosFX does not condone the copying or duplication of our products for either personal or for-sale use. For any questions, please email support@atmosfx.com.

Commercial Use Licenses

  • AtmosFX requires all commercial entities to purchase a Commercial Use License for each digital decoration utilized at a specific location. For additional details, please see this page.

Reseller Policies

  • AtmosFX Authorized Reseller Policies: Do you have what it takes to sell AtmosFX Digital Decorations? Find out if you meet the requirements here.

  • AtmosFX MAP Policy: We want everyone to play on a level playing field. Please review our Minimum Advertised Price Policy here.

  • Brand and Trademark Policies: Do you love our brand? So do we! To protect our trademarks and related intellectual property please be sure you are familiar with our brand and trademark policies.

Other Policies

  • Terms of Use: Our goal is to provide you with an excellent product and excellent service. To view our full Terms of Use, please see this page.

  • Privacy Policy: We take your privacy seriously. To view our full Privacy Policy, please see this page.